Scheduled maintenance information
This is a heads-up that we will be undertaking scheduled maintenance on the dates listed below.
Certain services will be impacted during this time; for more details, read the section below.
Start date: 2023-03-09 22:00 UTC 23:00 BST
End date: 2023-03-12 22:00 UTC 23:00 BST
Max Approximate time: 72 Hours
What is available during these times.
- Accessing previous purchases and downloading products from the website will be possible as usual.
- Renewing an existing membership and purchasing products/memberships will be possible as usual.
- You can still submit tickets for customer support (see notes below)
- Update requests are still acceptable (see notes below)
What might be delayed or unavailable.
- Downloading and accessing product updates
(During the scheduled maintenance, the website won't receive any updates.)
Several updates should be available by 2023-03-13. - Tickets for support will be delayed. Please don't anticipate a response while we are performing scheduled maintenance. Following the conclusion of the scheduled maintenance, all tickets that were submitted during it will be resolved as soon as possible.
- Update requests made during the scheduled maintenance will be addressed as soon as possible after it is over.
What's the purpose of this?
We continuously upgrade our servers to make sure that all features are in compliance with the most recent updates and bug patches.
Together with making certain that all problems hidden from view are resolved.
Thank you for your understanding.