Before updating, Installing or making changes to a live website please Always Create a backup of your site:
If your plugin/theme does not work or has an issue we suggest the following steps.
Stuff to check.
1. Make sure you are running the latest version of plugin/theme and the latest version of WordPress.
2. Disable any additional 3rd party plugins you are using to check if it fixes the issue.
3. Check any short code or formatting on your webpage.
4. Check the products documentation for a fix to your issue.
Common Issues:
- Why are my plugins and/or themes asking me for a key?
- How to fix Error ‘Sorry, you are not allowed to upload this file type.’ in WordPress Plugin / Theme Installation.
- How to fix Error ‘The package could not be installed.’ in WordPress Plugin / Theme Installation.
- How to fix Error ‘The Link you followed has expired’ in WordPress Plugin / Theme Installation.
Due to the nature of our repository, we do not offer any type of direct support for specific themes, plugins, or WooCommerce extensions included with your membership/purchase.
We provide support for any inconvenience related to the direct experience with us (problem with the download, navigation or any problem associated with our site or work).
We do not provide support on issues related to the author of the product, such as customization or issues of the author, such as version failures, among other issues directly related to the developer.
However we will never leave you without steps to try resolve your issues.
Sometimes the error may be related to the developer and until a new version is released you may need to use an older version of WordPress for the plugin to work in its current form.
If the current version on our site is not the latest version please submit a request to get the update here:
If you require actual assistance for these tools, then we suggest that you purchase a license directly from the vendor.